Effective Date: June 28, 2025 Last Updated: June 28, 2025
Welcome to AskCupid ("we," "our," or "us"). This Privacy Policy explains how Enki Studios LLC collects, uses, discloses, and safeguards your information when you use our AskCupid mobile application and website (collectively, the "Service").
Contact Information:
Our company is Enki Studios LLC, located at 25 River Dr S, Apt 510, Jersey City, New Jersey, 07310. For privacy-related inquiries, please contact us at shri@openspeechai.com.
We collect account information including your email address, name, profile picture, and user ID from authentication providers. We also collect authentication data such as OAuth tokens and authentication credentials from Google, GitHub, Microsoft, and Apple, as well as profile data including your username, avatar URL, and profile metadata from connected accounts.
We collect all chat conversations and messages exchanged with our AI assistant, including images and files you upload during conversations. We also maintain your chat history with conversation titles, timestamps, and chat metadata, as well as records of your prompts and our AI-generated responses. All uploaded images and files are stored with the same retention period as your chat conversations.
When you use our Service, you may share text, images, and files through chat conversations. All content you share remains private to your account and is not made public or shared with other users. We do not provide features for sharing your conversations or content with others through our platform.
We collect subscription data including your plan type, subscription status, billing cycle, and renewal dates. Payment information is processed by RevenueCat, though we do not store payment card details directly. We also maintain records of your purchase history including transaction records and subscription changes.
We collect device information including your device type, operating system, app version, and unique device identifiers. We gather usage analytics such as app usage patterns, feature interactions, and performance metrics via Google Analytics. We also maintain technical logs including error reports, crash logs, and debugging information, as well as general location information at the country or region level only.
We use cookies and similar technologies for authentication and analytics purposes. We collect log data including IP addresses, browser type, access times, and referring URLs. We also access certain app permissions including clipboard access, haptic feedback, keyboard access, and browser functionality.
We use your information to provide, maintain, and improve our AI chat service including dating advice, couples therapy support, and individual mental health guidance; authenticate and secure your account; process subscriptions and payments; personalize your experience and AI responses; analyze usage patterns and improve our service; send important updates and notifications; comply with legal obligations; and protect against fraud and security threats.
We share information with Supabase for database hosting and user authentication, Microsoft Azure AI for AI processing and chat functionality, RevenueCat for subscription management and payment processing, Google Analytics for usage analytics and performance monitoring, and OAuth providers including Google, GitHub, Microsoft, and Apple for authentication services.
We may disclose information when required by law or to comply with legal processes or government requests, protect our rights, property, or safety, enforce our Terms of Service, or prevent fraud or security threats.
Information may be transferred in connection with mergers, acquisitions, or sale of assets.
We use cookies and similar technologies to provide essential functionality and improve your experience. This includes:
Most browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some features of our Service.
Our Service may contain links to third-party websites, including app stores (Apple App Store, Google Play Store) and social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.
For users accessing our mental health and therapy features, we have implemented safety protocols within our AI system to provide crisis resources when needed, including:
However, our Service is not a substitute for professional mental health treatment or emergency services. If you are experiencing a mental health crisis, please contact emergency services immediately.
We share information with Supabase for database hosting and user authentication, Microsoft Azure AI for AI processing and chat functionality, RevenueCat for subscription management and payment processing, Google Analytics for usage analytics and performance monitoring, and OAuth providers including Google, GitHub, Microsoft, and Apple for authentication services.
We may disclose information when required by law or to comply with legal processes or government requests, protect our rights, property, or safety, enforce our Terms of Service, or prevent fraud or security threats.
Information may be transferred in connection with mergers, acquisitions, or sale of assets.
We share information with Supabase for database hosting and user authentication, Microsoft Azure AI for AI processing and chat functionality, RevenueCat for subscription management and payment processing, Google Analytics for usage analytics and performance monitoring, and OAuth providers including Google, GitHub, Microsoft, and Apple for authentication services.
We may disclose information when required by law or to comply with legal processes or government requests, protect our rights, property, or safety, enforce our Terms of Service, or prevent fraud or security threats.
Information may be transferred in connection with mergers, acquisitions, or sale of assets.
We use cookies and similar technologies to provide essential functionality and improve your experience. This includes:
Most browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some features of our Service.
Our Service may contain links to third-party websites, including app stores (Apple App Store, Google Play Store) and social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.
For users accessing our mental health and therapy features, we have implemented safety protocols within our AI system to provide crisis resources when needed, including:
However, our Service is not a substitute for professional mental health treatment or emergency services. If you are experiencing a mental health crisis, please contact emergency services immediately.
Chat history is retained for 2 years from the last activity. Account information is retained while your account is active and for 30 days after deletion. Payment data is retained as required by payment processors and applicable laws. Aggregated analytics data may be retained indefinitely for business analytics purposes.
You have the right to access, update, or delete your personal information; download your data in a portable format; opt-out of marketing communications; and delete your account and associated data.
To request deletion of your personal information, please contact us at shri@openspeechai.com. To protect your privacy and security, we verify your identity before processing data deletion requests by confirming your email address matches your registered account and requesting additional account verification details such as account creation timeframe, subscription information, or recent activity details. Data deletion requests are typically processed within 1-2 months of verification.
Under GDPR, you have additional rights to data portability and rectification, restrict or object to processing, lodge complaints with supervisory authorities, and withdraw consent at any time.
Under CCPA, you have the right to know what personal information is collected, delete personal information, opt-out of the sale of personal information (we do not sell personal information), and receive non-discrimination for exercising your rights.
To exercise your rights, contact us at shri@openspeechai.com.
We implement appropriate technical and organizational measures to protect your information, including encryption of data in transit and at rest, regular security assessments and monitoring, access controls and authentication requirements, and secure cloud infrastructure with reputable providers.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses for EU data transfers, adequacy decisions where applicable, and other legally recognized transfer mechanisms.
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website, sending email notifications to registered users, and providing in-app notifications.
Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
Our AI assistant provides conversational responses based on your inputs. We are not responsible for the accuracy, completeness, or reliability of AI-generated content; any decisions made based on AI responses; outcomes resulting from following AI advice or suggestions; or mental health, therapy, or medical treatment decisions based on AI guidance.
You are solely responsible for how you use the information provided by our AI, your interactions and communications with others, compliance with applicable laws and regulations, the content you share through our Service, and seeking appropriate professional help for mental health, relationship, or medical concerns.
To the maximum extent permitted by law, Enki Studios LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Service.
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: shri@openspeechai.com Address: Enki Studios LLC, 25 River Dr S, Apt 510, Jersey City, New Jersey, 07310
For EU users, you may also contact your local data protection authority if you have concerns about our data processing practices.
This Privacy Policy is effective as of June 28, 2025, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.